3Y PREMIER SUPPORT WITH ON-SITE NBD UPGRADE FROM 1Y DEPOT/CCI (5WS0T36183)

Lenovo Premier Support NBD warranty service

Next Business Day (NBD) response time, Lenovo's global support service (over 100 countries). Expands the onsite warranty into an even more comprehensive package: Prioritization of service cases and spare part availability. Personalized Premier service number (no call redirection), support available 24/7. Dedicated Technical Account Manager (TAM) responsible for managing the service case from start to finish. Includes software support for, among others, Microsoft Office, Adobe Photoshop, Skype, Google Chrome, Dropbox, and Red Hat and SUSE Linux software. The device is serviced at the customer's premises, excluding Customer Replaceable Units (CRU). NOTE! If the fault can be diagnosed over the phone and the part is a Customer Replaceable Unit (CRU), a new part will be sent to the customer. With the TICRU (Technician Install CRU) warranty extension, a technician will always arrive on-site to perform the service work. Add the LENOVO-THINKPLUS warranty extension registration service to your order, and we will register the extended warranty for you!